Troubleshooting

The app does not openCopy Anchor Link

Confirm the downloaded executable was fully extracted before opening it. Check Windows Security or antivirus history if the process is blocked. If the window still does not appear, request a fresh build from the distributor.

“Task has no proxy group”Copy Anchor Link

Edit the task and choose a Proxy group. This is the task's checkout proxy pool, not the monitor pool.

“Proxy group ... has no usable proxies”Copy Anchor Link

Import at least one valid proxy into the selected group. Proxies marked dead are ignored. The built-in generic tester is currently unimplemented, so verify the proxy independently if connections still fail.

“No proxy group configured ... on the Monitors page”Copy Anchor Link

Open Monitors, select one or more non-empty proxy groups for that website, and press its Save button. This prerequisite applies to every mode.

A task keeps restartingCopy Anchor Link

Watch the terminal and task status. The engine restarts ordinary failures up to five consecutive times. Repeated causes commonly include invalid proxies, missing/expired service keys, a rejected profile, an incorrect PID, missing account metadata, or a remote-site response change.

Bandai shape-block restarts intentionally do not consume the five-failure budget.

A timed task started immediatelyCopy Anchor Link

Start times mean today's time in the machine's local timezone. If the time has already passed, the task does not wait until tomorrow. Stop the task, enter a future local HH:MM:SS, and restart it.

Carrefour monitor mode never proceedsCopy Anchor Link

• Confirm the task contains the product page URL, not only a PID.
• Confirm the Carrefour monitor config has usable proxies.
• If the monitor sees the page but reports sold out, leave Ignore out of stock marker as false to wait, or set it to true only when that behavior is intentional.
• Increase replication carefully; each replica adds polling traffic.

Bandai checkout stops for region usCopy Anchor Link

Registration supports the US, but the current checkout implementation lacks Global-e checkout data for the US. Use nz, au, or sg for checkout modes, or implement and validate the missing region data before use.

Verification mail is not foundCopy Anchor Link

• Check IMAP host, port, email, password/app password, and TLS access.
• Confirm the selected inbox receives mail for the task's email address.
• Ensure the email list has unused entries.
• Check provider folders and filtering rules if verification mail bypasses the inbox searched by the client.

PayPal asks for manual actionCopy Anchor Link

Open the browser launched by paypal-browser and complete CAPTCHA, OTP, or 2FA. Keep the process running afterward. Confirm its account email exactly matches the GUI PayPal account and that the configured funding option ID is valid.

Reset or move local dataCopy Anchor Link

Close the app first. Removing the local umbrella_rs.db data file permanently deletes tasks, profiles, accounts, keys, and all other saved configuration; the next launch creates an empty database. Ask the distributor for the exact data directory if a reset or backup is required.